Question 1

Does it cost anything to use Australian Legal Concierge?

Accepted Answer

No. Our referral service is free for the people we help. The solicitors in our network pay us to be part of it — you do not.

Question 2

Am I obligated to engage the solicitor you refer me to?

Accepted Answer

Not at all. A referral is an introduction. Once the solicitor contacts you, you can decide whether to proceed, ask for further information, or look elsewhere. There is no pressure and no fee for being referred.

Question 3

How are the solicitors in your network chosen?

Accepted Answer

Every solicitor in our network is a currently practising Australian legal practitioner with appropriate insurance and a verifiable track record in their stated areas of expertise. We focus on practitioners with genuine specialisation, not generalists.

Question 4

Will the solicitor charge me for the initial consultation?

Accepted Answer

Many of the solicitors in our network — particularly in personal injury — offer a free initial consultation and operate on a No Win, No Fee basis. Fee arrangements for other areas of law vary. The solicitor will explain their costs to you directly before any work begins.

Question 5

What if I don't know what kind of lawyer I need?

Accepted Answer

That is exactly what we are here for. Tell us what has happened in plain language, and we will work out which area of law applies and which kind of specialist is best placed to help.

Question 6

Is my information confidential?

Accepted Answer

Yes. Anything you share with us is treated in strict confidence and used only to identify an appropriate solicitor for your matter. We do not sell or share your information with anyone outside that process.

Question 7

Who can apply for a plaintiff loan?

Accepted Answer

Plaintiff loans are available only to people pursuing a personal injury claim through a solicitor in our network. They are not offered for other areas of law.

Question 8

Do I need to pass a credit check?

Accepted Answer

No. Eligibility is assessed on the strength of your personal injury claim, not your credit history.

Question 9

Do I have to make repayments while my claim is running?

Accepted Answer

No. There are no repayments while your claim is on foot. The loan is repaid from the compensation you receive once your claim resolves.

Question 10

What can I use the loan for?

Accepted Answer

Approved purposes are limited to medical expenses, household costs while your earning capacity is affected, and legal disbursements your solicitor needs to incur to advance your claim. It is not a general-purpose personal loan.

Question 11

What happens if my claim is unsuccessful?

Accepted Answer

The plaintiff loan facility is structured so that repayment is contingent on you receiving compensation. The lender's specific terms will be set out in the loan documentation, which you should read carefully before accepting any offer.

Question 12

Does Australian Legal Concierge lend the money?

Accepted Answer

No. The loan is provided by a separate third-party lender. We connect you with the lender — they assess your application and provide the funds. Australian Legal Concierge does not provide credit or financial advice.

Frequently Asked Questions

Get connected with a solicitor — and the support you need